Cancellation & Refund Policy :

This cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

 

1. **Cancellation Requests**: Cancellations will only be considered if the request is made within 24 hours of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

 

2. **Perishable Items**: IWAYSHOPPER does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.

 

3. **Damaged or Defective Items**: In case of receipt of damaged or defective items, please report to our customer service team within 48 hours of receipt of the products. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end.

 

4. **Product Not as Expected**: If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.

 

5. **Warranty Issues**: For products that come with a warranty from the manufacturers, please refer the issue directly to them.

 

6. **Refund Processing**: In case of any refunds approved by IWAYSHOPPER, it will take 7-10 business days for the refund to be processed to you.

 

For any further questions or concerns, please contact our customer service team at info@iwayshopper.in.